ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We use these major carriers to ship our items: UPS, DHL.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Delivery within 1-2 days for US Mainland,

CAN I CHANCE OR UPDATE MY SHIPPING ADDRESS ?
We begin processing your order immediately upon receipt. Unfortunately, we are currently unable to change your shipping address once you have placed your order with us.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We are currently able to support Visa, MasterCard, JCB, American Express, and PayPal as payment options for orders on this website.

 

IS BUYING ON-LINE SAFE?
There's a reason PayPal is the world's most popular payment method for online shopping – it’s easy to use and safe because the retailer never receives your credit card details. Best of all, if something does go wrong and you need to dispute a transaction, PayPal offers “Buyer Protection” and will investigate for you.

Orders and Returns

HOW TO CHECK MY ORDER STATUS?
Log into " My Account " ;
Enter into " My Orders " ;
Once we have received your payment, all Gearbest orders will show various order status stages before being shipped out.
Please check the meaning of these order status messages in the table below.
 MY PRODUCT HAS A PROBLEM!WHAT CAN I DO?

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
So if the product doesn't work, we'll help you send it back to our returns address.

OWHAT IF THE PRODUCT IS BROKEN?

If any product is faulty, you are protected under the Gearbest Warranty.

  1. Assuming the product is still in warranty and was not physically damaged, you can return it to Gearbest and we will repair it.
  2. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
  3. Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Gearbest. In the case of sending back repaired or replacement items, Gearbest pays the return shipping cost back to you.
HOW CAN I CANCEL OR CHANGE MY ORDER?

For canceling an order which has not been processed, please contact us at service@usb-chub.com as soon as possible.

Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our "90 Days Return to Us" guarantee.

HOW DO I TRACK MY ORDER?
Just click on "Track Your Order"on the bottom to find the real-time update of your shipment, or you provide us with your correct email address, we will check it for you the first time.